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All Exams

Cisco 642-243 Exam - CertifySky.com

Free 642-243 Sample Questions:

1. In addition to enabling tracing in the Cisco Unified IP IVR, what additional trace files would be helpful in troubleshooting calls that are being dropped in the Cisco Unified IP IVR for the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A. Cisco Unified Communications Manager > CM Services > CM Services > Cisco CallManager > Debug Trace Level set to Detailed
B. Cisco Unified Communications Manager > CM Services > CM Services > Cisco CallManager > Debug Trace Level set to Error
C. Cisco Unified Communications Manager > CTI Services > SDI > Debug Trace Level set to Error
D. Cisco Unified Communications Manager > CTI Services > Cisco CTIManager > Debug Trace Level set to Detailed
E. Cisco Unified Communications Manager > CM Services > Cisco CTIManager > Debug Trace Level set to Detailed
Answer: A, E

2. In a Cisco Unified Contact Center Enterprise system, external callers being
queued on the Cisco Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR
prompts as being "choppy." Which two actions would be helpful in finding the problem? (Choose two.)
A. Check that the codec configuration matches between the voice gateway configuration on the Cisco Unified Communications Manager, and the codec configured on the Cisco Unified IP IVR/CRS server.
B. Trace the voice path of a problem call through the network, collecting and analyzing traffic from the voice gateway and Cisco Unified IP IVR/CRS server.
C. Enable Performance Monitor counters on the Cisco Unified IP IVR/CRS server to monitor CPU and memory usage.
D. Collect JTAPI logs from the Cisco Unified IP IVR to investigate any errors with the call control messages.
E. Verify the MTP resources that are available in Cisco Unified Communications Manager for this call flow.
Answer: B, C

3. In a Cisco Unified Contact Center Enterprise deployment, callers are
reporting that when they call in, their calls are being intermittently dropped without hearing a welcome or queue message.
Which two problems could potentially cause calls not to reach the Cisco Unified IP IVR? (Choose two.)
A. The Cisco Unified IP IVR Media Group does not have any remaining channels.
B. The number of ports in the Cisco Unified IP IVR Call Control Group does not match the number of ports in the Cisco Unified IP IVR Media Control Group.
C. There are more Cisco Media Channels configured in the Cisco Unified IP IVR than Cisco Unified
Communications Manager CTI Ports assigned in the Cisco Unified IP IVR.
D. The Cisco Unified Communications Manager Calling Search Space of the Gateway of the call does not have access to the partition in which the Cisco Unified IP IVR CTI Ports are found.
E. The CTI Ports have not been assigned to a Call Control Group via AppAdmin in Cisco Unified IP IVR.
F. The Cisco Unified IP IVR CTI Ports do not have a Calling Search Space assigned in Cisco Unified Communications Manager.
Answer: A, D

5. To use the Cisco Unified ICM dumplog utility to gather the Call Router's MDS log from Monday, March 10, 2008, begining at 9:30, and to ensure that you do not get binary data in the log, which command line syntax would you use?
A. dump mds /bt 09:30 /nobinary /o
B. dumplog mds /bd 03/10/2008 /09:30 /o
C. dumplog mds /bd 03/10/2008 /bt 09:30 /nobin /o
D. dumplog /bd 03/10/2008 /bt 09:30 /nobin /o
Answer: C

6. In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool? (Choose three.)
A. trace *low* /on
B. trace csta* /on
C. trace *event /on
D. trace closedcalls /on
E. trace precall /on
F. trace routing /on
Answer: B, C, E